Troubleshooting¶
Working with logs¶
- Go to the directory with the startup files:
- Execute the command to copy the log file from the container to the file
codescoring_onprem.log
Important: PROJECT_NAME
is the name of the directory from which the system is launched. The default is on-premise
.
- Send the
codescoring_onprem.log
file to the vendor.
System reinstallation¶
If you need to start the installation process from scratch, you need to clean up the volumes.
If there are no other containers on the server with docker other than the CodeScoring project, run the command:
If there are other docker projects on the server:
- stop docker-compose:
- run the command:
- If an error occurs that this volume is being used by the container, you should run the command and repeat the previous steps (
CT_HASH
will be in the error message):
If the problem persists, contact your vendor support contact for further instructions.